Holiday Order Deadlines! USA December 8th - Overseas November 30th

FAQ




What’s the deal with this store?

This is the official gCaptain store. We made it ourselves so that we could cut out all of the middlemen between us and you. We also made it to generate additional income so that we can hire more independent maritime journalists and improve the quality of the news that gCaptain brings you everyday.


Is it safe to put my credit card number into this mysterious website?

Probably. We don’t store any of your credit card information (that’s handled by our payment processor, Stripe, the best in the business) and we will never share your personal information with anyone else.


Is your sizing information accurate?

Probably. That said it is important to know that most of our shirts are made of cotton and, if cotton is listed as the material, it's very likely that it will shrink in the dryer.... so consider ordering one size larger.


My purchase is a gift. Can I hide the receipt, include a personal message or get it gift wrapped?

No but we can recommend some really cool nautical wrapping paper that you can use to wrap it yourself.


Do you accept Google Wallet, Amazon payments, Diner's Club or some other payment system that I like? 

We only accept Paypal, Apple Pay, American Express, Mastercard and Visa. 


My order never arrived. What to I do?

If it's being delivered outside the USA please have patience. Many of our items are custom printed just for you so and international orders sometimes get waylaid by customs or delayed by your country's postal system. We have no control over customs delays. 
Otherwise... Check your order confirmation email for the tracking number or visit our order tracking page. If that doesn’t work, send us an email (info@gCaptain.com) , tell us what you ordered and your order number, and we’ll help you out.


How do I return my order?

Just send us an email (info@gCaptain.com) and we will start the returns process. 
We're unable to offer free shipping on returns or exchanges at the moment, but we're working on it. We can not send you a shipping label or reimburse the cost of shipping. 
If the reason for your was totally our fault (e.g. we sent you a shirt that we don't even offer in our store) then we may be able to refund the original shipping fee you paid but we will not be able to send you a return shipping label.


I’ve already made an order, but I changed my mind and want to buy a different size or color.  Can I change my order?

Probably not but if you email us quickly we "might" be able to change the order for you.

Can I cancel my order after it is placed?

No but you can email us to start the return process and ship the item back to us once it arrives.

I’ve already made an order, but I’m suddenly impatient.  Can I upgrade my shipping to express?

Sorry, we can’t do that. Your order is in God’s hands now.

What else?

Because of our 100% guarantee and the quality of our products we get very few customer service emails but most of the emails we do receive are about things we have no control over (e.g. shipping). We have no control over customs officer, the tariffs imposed by your country, the hurricane that delayed the shipment or the fact the mailman accidentally delivered your package to a neighbor.

Time usually cures most shipping related problems so please be patient but please feel free to email us anyway and we'll try our best to help.