What’s the deal with this store?
Is it safe to put my credit card number into this mysterious website?
Is your sizing information accurate?
My purchase is a gift. Can I hide the receipt, include a personal message or get it gift wrapped?
Do you accept Google Wallet, Amazon payments, Diner's Club or some other payment system that I like?
My order never arrived. What to I do?
How do I return my order?In the past we have accepted returns for any reason but , unfortunately, we can not accept any returns or order changes this year due to COVID.
I’ve already made an order, but I changed my mind and want to buy a different size or color. Can I change my order?No
Can I cancel my order after it is placed?No but you can email us to start the return process and ship the item back to us once it arrives.
I’ve already made an order, but I’m suddenly impatient. Can I upgrade my shipping to express?
Because of our 100% guarantee and the quality of our products we get very few customer service emails but most of the emails we do receive are about things we have no control over (e.g. shipping). We have no control over customs officer, the tariffs imposed by your country, the hurricane that delayed the shipment or the fact the mailman accidentally delivered your package to a neighbor.
Time usually cures most shipping related problems so please be patient but please feel free to email us anyway and we'll try our best to help.